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DEW CARE processes orders within 3-7 business days, excluding weekends and public holidays. Shipping incurs a flat fee of $5 for purchases below $35; however, free ground shipping is provided for orders totaling $35 or more, after discounts and prior to tax. Delivery estimates range from 3-7 business days. For military (FPO) and P.O. Box addresses, USPS is the sole carrier, whereas other U.S. locations may receive their items via the most efficient service, either USPS or UPS. Delivery times can fluctuate due to external influences. Upon shipment, a confirmation email with tracking details is dispatched, typically activating within 1-2 days.
I DEW CARE facilitates returns for unopened, unused items in their original packaging within 30 days of delivery. Items that are not eligible for return encompass final sale products, gift cards, opened skincare or beauty goods, orders placed through channels other than the official website, and purchases from third-party sellers. In the event of receiving a damaged product, customers are encouraged to contact I DEW CARE's customer service with photographic evidence. For those who made their purchase on the website, dissatisfaction may qualify them for a refund or replacement up to 90 days post-purchase. Any inquiries related to website orders can be directed to orders@memebox.com.
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