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For orders exceeding $39 within the continental U.S., Hyperbiotics provides complimentary shipping, whereas wholesale clients enjoy this benefit at $79. Orders below these values incur standard shipping costs. Typically, the brand processes and dispatches orders in 2-4 business days, with delivery taking 5-10 business days, depending on the chosen method and destination. Upon processing, tracking information is emailed to customers. Although international shipping is no longer available, global customers can access products via iHerb and Pure Formulas.
Hyperbiotics permits the return of unopened items within a 30-day period following the date of purchase, applicable only to orders placed through their official website. To initiate a return, customers are required to reach out to Customer Care at 800.711.5958 or via email at info@hyperbiotics.com to obtain a Return Material Authorization (RMA) number. An RMA is essential for the processing of any return. In the event of missing shipments or other order-related issues, it is crucial to notify Hyperbiotics within 7 days of the anticipated delivery. The brand supplies a prepaid USPS return label, and the cost associated with return shipping will be subtracted from the refund amount. Upon receipt of the returned product by the warehouse, it typically takes 3-5 business days for the processing, after which a confirmation of the refund will be communicated via email.
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