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When a customer opts to cancel an in-transit shipment, Hydrow makes it clear that the individual is fully accountable for all shipping charges levied by the carrier. These expenses encompass the return shipping costs and any related fees. The brand strives to streamline this process, ensuring that the financial responsibilities are transparent and well understood.
Hydrow recognizes that occasionally, a product may not meet your expectations, and that is perfectly acceptable. Should you have an unopened item, you are welcome to return it for a full refund within 30 days from the invoice date, provided it remains in its original condition. It is important to note, however, that the initial shipping charges will not be refunded. For returns processed between 31 and 90 days after the invoice date, a 20% restocking fee will apply. Regrettably, after 90 days, Hydrow cannot accept returns of unopened items.
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