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Plonk Wines adheres to U.S. interstate shipping regulations, delivering wine to specific states while excluding PO and APO boxes. At checkout, customers can choose between ground and air shipping, with costs, delivery estimates, packaging, and handling fees clearly outlined. Deliveries require an adult signature from someone aged 21 or older. In adverse weather conditions, Plonk Wines might delay shipments or suggest air shipping; however, the brand is not liable for any damage caused by extreme weather.
Plonk Wines guarantees that returns or reimbursements are solely valid when the merchandise is received in a broken, corked, or otherwise compromised state. Should such problems arise, it is requested that clients contact Customer Service at 1-877-50-PLONK (75665) or help@plonkwineclub.com within 72 hours of receiving the delivery to notify them of the issue and seek either a refund or replacement. It is crucial to understand that all transactions are final, with the sole exception being items delivered in a damaged condition. In cases where an exchange is sought, the brand necessitates that a written confirmation of purchase be included with the request.
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