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Houndsy covers all shipping expenses, including those for replacement units, parts, and the return of defective items. The brand also manages the costs associated with delivering repaired or new products back to customers. Occasionally, the original item must be returned before a replacement is dispatched.
A 30-day satisfaction guarantee is provided by houndsy. Should the product not meet your expectations, customers are encouraged to get in touch with the customer service department to facilitate a return or an exchange. In case of any discontent, communication can be initiated by sending an email to hello@houndsy.com for a refund request within 30 days following the receipt of the order from houndsy.com. It is important to highlight that pledges made through Kickstarter do not qualify for this refund policy.
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