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LUSH & DEW offers shipping to the United States, with the exception of Alaska and Hawaii, and Canada. Within the U.S., deliveries typically arrive within 5 to 15 business days, not including holidays. Complimentary shipping is provided for purchases exceeding $158, while a charge of $6.98 applies to orders between $89 and $158, and $4.95 for those under $89. For Canadian patrons, the delivery timeframe is 7 to 21 business days. Orders over $199 qualify for free shipping, whereas a flat fee of $8.98 is applied to those below $199. It should be noted that only a selection of products are available for shipment to Canada, and import duties may be incurred. A cancellation fee of $10 is levied if an order is canceled post-shipping or if the package is refused, and a $20 fee is charged if the package is delivered to the initial address given.
A 14-day return policy is provided by LUSH & DEW, enabling customers to seek a replacement, return, or refund upon receipt of their purchase. The brand requests that all items remain unworn and unused, with tags still attached, in their original packaging, and accompanied by a proof of purchase. Please be aware that sale items, gift cards, and custom orders are not eligible for returns. International returns are only permitted in instances of incorrect, defective, or damaged products, with the option of a replacement or refund. To start the return process, customers should contact support@lushanddew.com. For any items that are damaged or incorrect, LUSH & DEW advises customers to reach out within 14 days of receiving them. Typically, the customer is responsible for return shipping costs, but these will be covered if the issue stems from the product itself.
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16192 Coastal Highway, Lewes, Delaware 1995, United States
86-769-23182216
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