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Henry Rose is committed to processing orders received before 11am EST on the same day. Orders placed after this time will be processed the following business day. For domestic deliveries, Henry Rose generally uses FedEx or a combination of FedEx and USPS. The delivery time for your package varies based on its destination, with transit times typically ranging from 2 to 7 business days once shipped. During the busy holiday season, please allow up to 72 hours for order fulfillment. It's important to note that Henry Rose does not ship on weekends or holidays.
Henry Rose permits the return of qualifying products up to 30 days post-delivery. Should you encounter any damaged or incorrect goods, it is requested that you contact hello@henryrose.com within a week of receiving your order. Initiating a return can be done by sending an email to hello@henryrose.com, including your order number and a brief explanation of the problem. It's important to remember that customers must bear the cost of return shipping and provide a tracking number. The brand holds no responsibility for parcels that have been marked as delivered but are subsequently claimed to be stolen.
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