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Helzberg provides complimentary standard shipping for purchases exceeding $99 within the continental U.S. For customers requiring faster delivery, expedited and express shipping alternatives can be selected during checkout. Helzberg's services do not extend beyond the continental United States; however, APO and FPO addresses are serviced through USPS Priority Mail. In cases of urgency, same-day delivery is offered by select stores within a 20-mile radius for a fee of $24.95. It should be noted that Saturday delivery might not be an option in all areas.
Helzberg provides a 30-day return period starting from the purchase date. Items must be in an unworn, new condition, accompanied by the receipt and original packaging. For returns of online purchases, customers have the option to call 1-800-435-9237 or use the website chat for a free return shipping label, or they can opt to return the items at a store. In-store purchases need to be brought back to any Helzberg location. The brand does not permit returns on pre-owned items, such as Rolex watches, customized or engraved jewelry, and sized watches. Furthermore, custom design fees and shipping costs are non-refundable. If a complimentary gift was part of the order, it must be returned unopened; otherwise, its value will be subtracted from the refund.
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