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Hello Joyous handles online orders from Monday to Friday, usually processing them within 1-2 business days, except as indicated in the product details. During promotional events, shipping may extend to 7-10 business days. Orders are dispatched only when all items, including pre-ordered ones, are in stock. Complimentary shipping is available for purchases exceeding $75, and tracking details will be emailed to the address provided at checkout.
Aiming to ensure a seamless return experience, Hello Joyous allows the return of most new, unopened, and unused items within 30 days from the delivery date, with a full refund being issued, less return shipping fees and a 10% restocking fee. For gently used products, should customers bring it to the brand's attention within 15 days post-delivery, refunds are also provided, though customers will be responsible for covering the shipping expenses. Typically, refunds are processed within four weeks once the package is handed over to the return shipper; however, often, this process is expedited. In situations where returns are necessitated by an error on Hello Joyous's part, such as the receipt of incorrect or defective merchandise, the company takes on the responsibility for the return shipping costs.
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