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Free ground shipping is provided by Heartland Vet Supply for the majority of orders exceeding $75, with the exception of products needing a cooler or express delivery. Orders surpassing $75 meet the criteria for complimentary ground shipping. Cooler items are dispatched via Next Day Air by the brand. It's important to recognize that Express Delivery purchases do not come with refunds or guarantees.
Heartland Vet Supply invites customers to initiate contact for returns within a 30-day period. The majority of products can be returned with an authorized number, although a 20% restocking fee may be incurred. It is crucial to understand that prescription items and vaccines are non-returnable and non-refundable. In the event of missing or damaged goods, the brand requests that such issues be reported within 72 hours of delivery. To process returns, Heartland Vet Supply mandates that all items must be in new condition and in their original packaging.
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