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HealthmateForever guarantees a seamless delivery process. Domestic shipments under 2 lbs are dispatched through USPS within 3-4 business days, with charges from $2.95 to $9.99. For items between 2.1 lbs and 20 lbs, UPS Ground is utilized, ensuring arrival in 1-5 business days, at a cost of $11.95 to $20.95. Customers are requested to seek a quote for items exceeding 20 lbs. Internationally, orders up to 2 lbs are sent via USPS First Class Mail Int'l, taking 7-10 days, at $27.99. Packages weighing 2.01 lbs to 12 lbs are shipped using USPS Priority Mail Int'l, also within 7-10 days, with fees ranging from $39 to $106. For international shipments over 12 lbs, a quote should be obtained from the brand.
HealthmateForever provides a 30-day window for returns following the purchase. It is essential that all items are sent back in their original packaging, including all components, accessories, and user manuals. To process a refund, the shipping fee and a restocking charge of 20% of the initial price will be subtracted, depending on the state of the returned item. The return shipment must contain the faulty or nonfunctional control unit andor wire connector, a duplicate of the receipt or order ID, a short note explaining the reason for the return, the return shipping address, contact number, and email. Upon identifying a defect and receiving a valid claim, HealthmateForever will dispatch a new unit if the original cannot be repaired. Should the previous model no longer be available, a replacement with equal or higher value will be supplied.
Visa, Master Card, Discover, American Express, PayPal, money order, FSA (Flexible Spending Account), HSA (Health Saving Account) for TENS and Powered Muscle Stimulators
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