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A straightforward shipping fee structure is provided by Dear Keaton. When the purchase amount ranges from $650 to $799.99, a charge of $74.99 applies; for $800 to $999.99, the cost is $89.99; between $1000 and $1249.99, it stands at $129.99. The rate for orders valued from $1250 to $1499.99 is set at $179.99, while those between $1500 and $2499.99 incur a fee of $229.99. Any order totaling $2500 or more will be subject to a flat rate of $299.99.
Returns for decor items are accepted by Dear Keaton within 30 days from the date of receipt. To start the process, customers should contact hello@dearkeaton.com within 30 days after delivery and request a return authorization and a pre-paid shipping label. It is essential to note that returns cannot be processed without an RMA number. When returning rugs, ensure they are in an unused condition, with the original packaging and tags intact, and be aware that a 15% restocking fee will apply, along with the deduction of original and return shipping costs. Additionally, all furniture, mirrors, and sale items are not eligible for return.
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