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Orders are dispatched by Happy Wax from its facility in Hillsborough, North Carolina, from Monday to Friday. The brand requests 1-3 business days for order processing. Typically, deliveries for Free and Economy Shipping take 5-7 business days. For faster delivery, Expedited Shipping is offered, ensuring items arrive within 2-5 business days. International shipping is available through Amazon. Happy Wax serves all 50 United States, U.S. Territories, and P.O. Boxes.
Happy Wax places a high value on customer satisfaction, making it a priority that every buyer is pleased with their acquisition. In the event of any discontent, customers are encouraged to contact hello@happywax.com. Upon returning the product, a complete reimbursement is provided by the brand, and within the initial 30 days post-purchase, either a refund or an exchange can be requested. Following this timeframe, only exchanges are offered. The Happiness Guarantee from Happy Wax remains effective for 15 days following delivery, and each patron is entitled to up to 5 complimentary exchanges under the Happiness Guarantee within a continuous 365-day span.
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