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Hairstory delivers to all 50 states, Washington, DC, and US PO Boxes. Collaborating with carriers such as FedEx, DHL, UPS, and USPS, the brand offers free shipping for orders over $49. A flat rate of $8.95 is charged for orders under this amount. Subscription items are shipped at no cost. Typically, standard delivery takes 5 to 7 business days after shipment. Expedited shipping, which usually arrives in 2 to 3 business days, is also an option, though it is not available for Alaska and Hawaii.
A generous 60-day return or exchange policy is offered by Hairstory to new customers on their initial purchase of any product. For repeat purchases of the same item, only exchanges will be permitted. It should be noted that this offer excludes complimentary products. Should you receive items that are damaged or missing, the brand is willing to provide replacements within a 60-day period. To start the return process, customers can contact the brand via email at hello@hairstory.com or through the contact form available on the website.
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