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BidetMate is pleased to provide complimentary standard shipping for all US orders, dispatching products from the USA within two business days. Delivery times range from 1-5 business days based on location, and a tracking number will be supplied when possible.
For initiating a general return, customers are requested to contact BidetMate at info@bidetmate.com. The brand asks that all returns be started within 30 days from the date of product receipt. It is essential that all returned items remain in an unused and uninstalled state, suitable for resale, and should be sent back in their original packaging as received. The responsibility for the return shipping cost, via a trackable service like FedEx, UPS, or USPS, lies with the customer. The return address is 3980 N Driftwood Ln, Cedar City UT 84721. Including a copy of the initial sales receipt email with the returned goods is crucial. Upon receiving the return, a refund, minus a 20% restocking fee, will be issued, and this process generally takes 7-10 business days.
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