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GoPlay Cosmetics guarantees that orders placed prior to 3:00 pm SGT (GMT +8:00) will be shipped on the following business day, with the exception of pre-orders or unforeseen spikes in demand. Dispatches occur from Monday to Friday, not including public holidays, weekends, and Sundays. After shipment, delivery is expected within 5-15 working days, contingent upon the shipping location. Every order is dispatched to one designated address as indicated during the payment process.
GoPlay Cosmetics acknowledges that on occasion, items might not align with customer expectations. For such instances, the brand offers a 7-day return window post-delivery, contingent upon the goods being in their initial packaging and accompanied by a receipt or proof of purchase. The merchandise must remain in its original, unused, and unmodified state. Please be aware that complimentary gifts and promotional items are excluded from this policy. To facilitate a return, customers are invited to send an email to care@goplaycosmetics.com, including their name, the location of the purchase, a contact number, and a suitable time for a follow-up call. Subsequently, a product advisor from GoPlay Cosmetics will reach out to provide guidance on the return procedure.
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