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Torva ensures that customers can request a return within 7 days post-purchase. To qualify for a return or exchange, the item must remain unused, in its original condition, and in its original packaging. Additionally, a receipt or proof of purchase is necessary. Should the return be initiated due to the consumer's reasons, the shipping costs will need to be borne by the consumer. Upon approval, the brand processes refunds within one business day, with the refund typically reaching the customer within 7 to 10 business days.
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