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For the majority of returns from Going's Global Store, a pre-paid UPS return label is supplied, enabling customers to drop off items at any UPS location in the US. The provided link can help identify the nearest UPS site. However, not every product qualifies for this service. When a pre-paid option is unavailable, customers must cover the cost of returning the item themselves. It is advisable to opt for a traceable shipping method through their preferred carrier.
Going places a high priority on achieving customer satisfaction, enabling the return of most products for a refund or exchange within 30 days from the date of delivery, as long as they remain in their original or unused state. For those items that qualify, the convenience of free returns is offered at numerous nearby locations. To determine if an item can be returned, one should examine the product detail page prior to making a purchase. Post-purchase, pertinent details regarding an item's return eligibility can also be found in your Order History. Throughout the return procedure, Going might require additional information and documentation to safeguard against fraudulent activities or misuse. The brand retains the right to take further steps, including denying returns, refunds, or exchanges, or charging return fees. It is important to remember that this policy is subject to change by Going at any time.
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