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Lovisa provides complimentary standard shipping within 3-6 business days for purchases exceeding $45, while a $5.99 charge applies to orders below this amount. Express delivery, which arrives in 1-2 business days, is priced at $14.99 regardless of the order value. Additionally, next-day delivery can be arranged for $14.95. It's important to recognize that deliveries to remote areas might require an extra 5 days.
Refunds are provided by Lovisa for all qualifying orders that are returned within a 30-day period from the date of delivery. For items bought in-store, should a customer wish to return or exchange due to a change of preference, this can only be facilitated at any Lovisa location. It is required that refunds go back to the original form of payment, and a receipt or some form of proof of purchase must be presented. In cases where proof of purchase cannot be provided, an exchange might still be considered if the items can be confirmed as Lovisa products. Once an online return reaches the warehouse, it undergoes processing within 10 business days, with an email notification sent out upon completion. Customers bear the cost of return shipping, as free returns are not offered by the brand. Furthermore, earrings, body piercing jewelry, and gift cards are non-returnable and non-exchangeable, in accordance with relevant laws.
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