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Ghostek exclusively provides replacements for products that are defective or faulty. In the event that your order arrives in a damaged condition, you are encouraged to contact the brand via email at Info@Ghostek.com and send the merchandise to 470 West 1st Avenue, Roselle, NJ 07203, USA. Prior to returning any goods for an exchange or refund, it is necessary to obtain a Return Merchandise Authorization (RMA) number. The brand requests that all returns be made within 30 days of the purchase date, with the items being unused and in their original packaging, accompanied by a receipt or proof of purchase. Upon approval, refunds will be processed within 7 days.
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