Genius Gourmet Coupons & Promo Codes

Return Policy & Exchange Policy

Customers are encouraged by Genius Gourmet to contact the customer service team within a 30-day window post-purchase for any returns or exchanges. The brand requests that items remain unused, in their original packaging, and that a receipt or proof of purchase is included. For initiating returns or exchanges, the helpdesk can be reached via email at helpdesk@geniusgourmet.com. During the sweltering summer months, it is important to note that Genius Gourmet does not accept returns for chocolate or other heat-sensitive products. It should also be noted that return shipping costs are non-refundable and are the responsibility of the customer. Upon approval of a return, refunds will be processed within 10 to 14 business days.