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Within Australia, General Pants Co. provides standard delivery in 3-5 business days, complimentary for purchases exceeding $100 and at a cost of $11.99 for those below. Express delivery is available in 1-4 business days for $15.99. New Zealand customers receive their orders within 3-5 business days; this service is free for orders over $150 NZD, with a charge of $17.99 NZD for lower amounts. For the UK and US, shipments arrive in 6-10 business days, priced at £17 GBP and roughly $24 USD, respectively. Other global destinations also enjoy deliveries in 6-10 business days for approximately $24 USD. It's important to be aware that international orders might incur customs duties and taxes.
General Pants Co. facilitates returns and exchanges for full-priced merchandise bought online, provided the request is made within 30 days of receiving the order. Certain products, including undergarments, pierced jewelry, face coverings, and Storeroom Vintage items, are excluded from this policy. Items marked as 'FINAL SALE' cannot be returned or exchanged if the customer changes their mind. In the event of a defective product, a refund or replacement may be issued following an evaluation. The brand necessitates the presentation of the original receipt or proof of purchase, and the actual item must be sent back for inspection; images alone will not suffice. For any issues with faulty or damaged goods, the Support Team should be notified within 24 to 48 hours.
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