Gap Factory Coupons & Promo Codes

Return Policy & Exchange Policy

Gap Factory recognizes that there may be occasions when a return is necessary. For products bought online, customers have the choice to send back items via mail with a prepaid shipping label provided or visit any Gap Factory store for an in-person return within 30 days of receiving the order. It should be highlighted that only Gap Factory stores accept returns of their merchandise; these cannot be taken back to other associated brands like Gap, Old Navy, Banana Republic, or Athleta. In case of receiving damaged goods, customers are advised to contact customer service at 800-427-7895 (U.S.) or 614-744-3907 (international) to initiate a damage claim.