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BlindsMagic guarantees that the majority of purchases reach customers within 3 to 7 business days post-production. Fabric sample requests, however, usually require an extended period of 7 to 15 business days for delivery.
BlindsMagic recognizes that occasionally, items may not meet expectations. Therefore, the company provides a 30-day period from the date of receipt for customers to request a return or exchange. For personalized products, returns are accepted only if the item is defective upon arrival. To initiate the process, customers can contact services@blindsmagic.com. The support team will quickly provide a return shipping label and detailed instructions. It is recommended by BlindsMagic to use a shipping method that includes tracking to ensure the package's safe return. In instances where a measuring error has occurred, the brand offers a generous 25% discount on a new product in the correct size, provided the purchase is made within 30 days of the initial delivery.
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