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Frostnyc guarantees complimentary expedited delivery through FedEx for all items. The brand also ensures that every shipment is fully insured and provides a tracking number to ensure customer confidence.
Should the product from Frostnyc fail to meet your expectations, customers are encouraged to contact the brand via phone at 888-485-1061 or through an email to sales@frostnyc.com, in order to acquire a Return Merchandise Authorization number. Guidance on the return procedure will be provided by the customer sales associates of Frostnyc. It is necessary for the customer to bear the cost of return shipping and insurance. Ensure that the items being returned remain in their original state, unworn, and accompanied by all the original paperwork and tags. It is important to remember that personalized products, including name plates, wedding bands, and photo pendants, are non-returnable and non-refundable. Any refunds granted will be processed back to the initial payment method used.
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