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Frette generally completes order processing within 2-3 business days. Once fulfilled, US deliveries often arrive in 2-4 business days via UPS Express. In the Northeast, UPS Ground typically delivers in 2-3 business days, whereas on the West Coast, it can take 5-7 business days. Canadian shipments may take 7-10 days, subject to customs clearance. It is crucial to understand that all shipping fees, whether domestic or international, are not refundable.
Frette places a high value on ensuring customer contentment, and as such, the brand permits the return of full-priced merchandise from international customers within 30 days after delivery. It is important to recognize that any shipping, handling, duties, and taxes incurred will not be reimbursed; these expenses will be subtracted from the refund. Only items bought through Frette.com U.S. that remain unused and unwashed can be returned, with the stipulation that they cannot be sent back to Frette Retail Stores, Frette Outlet Stores, or locations outside the United States. Furthermore, all discounted goods and personalized orders are considered final and do not qualify for returns or exchanges. Upon receipt of the returned products, refunds usually take up to 20 days to process. Should a customer wish to make an exchange, it is recommended that they first return the initial purchase and then place a new order.
Credit Cards (Visa, Mastercard, American Express), Paypal, Apple Pay, Klarna
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