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As per the legal limits, Focus Factor does not provide refunds except in cases where a product is defective. In the event that a customer receives a defective item, it is requested that an email be sent to getfocused@FOCUSfactor.com within 7 days of receiving the product, and the item should be returned in its original packaging for a refund to be processed. Refunds are not available if the product gets lost following dispatch from the warehouse. Furthermore, the brand does not permit returns or offer refunds for products that have nearing expiration dates.
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