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FOCO provides shipping services to the continental US, Alaska, Hawaii, and APOFPO addresses, with certain limitations. Shipping beyond North America is not available. Customers can choose from Standard (3-7 days), Two Day (2-3 days), Next Day (1-2 days), and USPS Military Mail (3-4 weeks for APOFPO). It's important to note that after an order is placed, altering the shipping address is not possible.
To begin a return or exchange, customers are encouraged to contact CustomerCare@foco.com. The brand requests that the original order number, the specific item, and the reason for the return or exchange be included in the communication. Any claims related to damaged or incorrect items should be made within 30 days of the shipment date. It is important to note that FOCO does not accept returns for undergarments, socks, swimwear, face coverings, and custom or personalized products. FOCO stresses that all items must be returned with their original hangtags, instructions, and packaging. In cases where these components are absent, only store credit will be issued.
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