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FLEXTAIL is pleased to provide complimentary Standard Shipping for orders exceeding $20 USD post-discounts. A Standard Shipping charge of $5.99 USD, or 5.99 EUR and 10 AUD, is applied by the brand to orders below this amount.
FLEXTAIL ensures a complete reimbursement for products sent back within a fortnight of acquisition. Beyond this timeframe, the merchandise is no longer returnable. To facilitate a seamless experience, it is essential that all goods remain in their initial, unutilized state and are accompanied by their original enclosures. The brand respectfully asks that returns be meticulously wrapped to prevent any harm; otherwise, they might be declined if items show signs of use or damage due to inadequate packaging. Should customers require guidance, they can contact FLEXTAIL's support team at support@flextail.com, providing their order number, evidence of purchase, and the rationale for the return. Upon connecting with customer service, the item should be dispatched to the specified address. Reimbursements are finalized within a week after the product is received. Furthermore, FLEXTAIL extends a one-year guarantee on all items, excluding accessories.
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