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Items bought from NIU are eligible for return by the initial buyer within a 30-day period following the order date. Requests made beyond this timeframe will not be accepted. It is requested that customers initially communicate with the brand through email at Global-Service@niu.com. Should the item be damaged or if more than 30 days have elapsed since the acquisition, the support team at NIU remains available to assist. For a more suitable resolution, please contact Global-Service@niu.com. Upon receipt and inspection of the returned goods, notification regarding the approval or denial of the refund will be sent. If the refund is approved, it will be processed to the original payment method within 2-3 business days.
Accept HSA/FSA payments for all products
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