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Worldwide shipping is supported by Firmabs, excluding a few regions. In the US, Australia, Europe, and Asia, deliveries are anticipated within 5-12 business days, free for orders exceeding $130, or at a cost of $5 USD. For other areas, delivery times range from 8-20 business days, with fees depending on the destination and package weight. Additional charges and extended delivery times may apply to remote locations. For inquiries about your package, contact support@firmabs.com.
Firmabs facilitates returns within a 30-day window from the date of receipt. For initiating the return, customers are advised to contact support@firmabs.com or support@e.firmabs.com. The cost of return shipping is typically borne by the customer, with exceptions for defective items or errors on the brand's part. Refunds will be issued to the original payment method used. It is crucial to avoid returning items to the initial shipping address; instead, one should get in touch with support to obtain the proper return address.
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