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All orders from ExoClub are dispatched through USPS, typically arriving within 3-7 business days. Order processing by the brand takes 1-3 business days, excluding weekends and major holidays. Should shipping issues arise, customers can contact the approachable Customer Service Team, available weekdays from 8:00 am to 4:30 pm, at support@exoclub.com.
Customers are encouraged by ExoClub to initiate contact with the support team within a 14-day window following the receipt of their order, to commence the return procedure. The product must remain unused, in its original packaging, and accompanied by evidence of purchase. Only items that are defective or have sustained damage qualify for an exchange. Initiating a return or an exchange can be done by sending an email to support@exoclub.com. It is essential to understand that any shipping expenses incurred during the return process will not be reimbursed and will be subtracted from the refund amount. In cases where the received item is either damaged or incorrect, customers should get in touch with ExoClub at support@exoclub.com, including photographs and a detailed description for further assistance.
Credit card (Visa and MasterCard), debit card
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