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EPICKA ensures that all orders are processed within 1-2 business days for ground shipping. Complimentary shipping within the U.S. is provided on purchases exceeding $9.99, with choices such as USPS First Class, Priority, or UPS Ground, contingent upon the package's weight and destination. Typically, delivery in the United States takes 3-9 business days. For urgent needs, expedited shipping can be arranged for an additional charge. The brand ships to the United States, Canada, Hong Kong, and EU countries. Shipping fees and customs charges for other regions are determined by the order. In Canada, shipping automatically includes customs duties, with a delivery time of 10-15 business days. Likewise, for EU countries, shipping costs encompass customs duties, and delivery usually occurs within 3-7 business days.
For initiating a return, it is advised that customers contact EPICKA's customer support and communicate the reason for the return alongside the order confirmation. Within 24 working hours, the return address will be provided by the brand. Each returned item will have a restocking fee of USD 19.99 and a return label fee deducted from the refund. Shipping fees are non-refundable, with the exception of returns within the United States. Refund requests under the 30-day money-back guarantee must be submitted within 30 days after initiating a warranty claim. For products not purchased directly through EPICKA's online stores, customers are encouraged to seek refunds from the respective retailers.
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