Valentine's Day Deals
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EllyandGrace guarantees that orders are dispatched within 4 to 10 business days following placement, with this timeframe extending to 8 to 10 business days during sales or holiday periods. For urgent needs, Quick Ship items from the brand can be delivered within 3 business days, provided the Quick Ship color and priority mail options are chosen. Typically, standard shipping requires 3 to 6 days, whereas priority shipping is quicker, taking only 1 to 3 days. International deliveries usually take around 6 to 8 weeks. It should be noted that EllyandGrace is not liable for any packages lost by USPS or for customs fees and duties on international shipments.
EllyandGrace extends the option of store credit or refunds for apparel that remains unworn and unwashed, provided it is returned within 15 days from the date of delivery confirmation. A refund request will incur a $5 restocking fee per item, along with the return shipping cost. In contrast, if store credit is preferred, EllyandGrace supplies a complimentary return shipping label. It should be highlighted that free gifts, last chance or sale items, grab bags, phone cases, embroidery kits, mugs, and tote bags do not qualify for returns or exchanges. For customers desiring an exchange, it is recommended to return the initial purchase in exchange for a gift card and subsequently place a new order. Furthermore, cancellations are permissible only within 12 hours following the placement of the order.
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