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Excited to provide complimentary shipping within the US for all purchases totaling $75 or above, Ellen Tracy takes pride in ensuring each delivery is handled with utmost care. It's important to be aware that this service is exclusively available for physical addresses; the brand does not extend its shipping services to P.O. Box locations.
Ellen Tracy facilitates the return of merchandise that is unworn, unwashed, and defective, provided it is accompanied by the original receipt, within a 30-day period from the date of order receipt. However, certain items such as those labeled as Clearance or Final Sale, fragrances, sleepwear, pierced earrings, and hosiery that has been worn, are not eligible for return or exchange. Returns from third-party sellers or platforms are also not accepted by the brand. To initiate a return, customers can utilize the EllenTracy.com Returns Portal to create and print a shipping label. Processing of the return may require up to two weeks. For those wishing to make an exchange, it is advised to first complete the return process and then place a new order in the usual manner.
Visa, Mastercard, American Express, Discover, and JCB credit cards
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