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Elixinol prioritizes delivering outstanding service, with all orders being processed within 1-3 business days from Monday to Friday, excluding holidays. In the United States, expedited shipping via UPS is provided by the brand, though this service is not applicable to PO Boxes and Military bases, which will be shipped through standard methods. Upon dispatch, Elixinol sends out an email containing the tracking details.
A 30-day money-back guarantee, excluding shipping expenses, is provided by Elixinol for customers who are not entirely satisfied. Within 30 days of the initial purchase, items can be exchanged or returned, with the shipping cost being deducted. It should be highlighted that neither the original nor the return shipping charges are refundable. In cases of damaged goods, Elixinol asks that such claims be submitted within 72 hours after receiving the delivery. To initiate the process, customers need to complete the return or exchange form.
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