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Return Policy & Exchange Policy

Customers of iFrodoll have the option to return or exchange non-personalized items within a two-week period following the delivery. In cases where a product is defective, it is requested that photographic evidence be sent to service@ifrodoll.com within 48 hours of receipt. This enables the brand to facilitate a replacement, repair, or refund. Any refunds will be processed back to the initial method of payment. To start the return process, customers should email service@ifrodoll.com, including their order confirmation number, and iFrodoll will then provide the closest return address. It is essential that all returned goods are in their original state. Although certain products might not qualify for return or exchange, iFrodoll does not explicitly list these exceptions.