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ECKO provides complimentary shipping for all U.S. orders exceeding $90, and the majority of orders are dispatched within 2-3 business days. Typically, standard delivery takes 2-7 business days post shipment. Orders are not processed by ECKO on weekends or holidays. The brand ships to the continental U.S., Alaska, and Hawaii; however, it is unable to deliver to Puerto Rico or other U.S. territories.
ECKO prioritizes customer satisfaction, offering a full refund for products returned within 30 days of receipt, less a $10 USD return shipping fee per package. For a refund, the item must be in its original condition: new, unused, unwashed, unaltered, and in its original packaging with all labels attached. If an exchange is desired, ECKO requests that customers return the item and place a new order. In case of receiving a damaged item, it should be reported within three business days via the Return Portal.
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