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East Essence provides complimentary shipping for purchases exceeding USD $99 within the United States. Each item is crafted upon order and undergoes rigorous quality checks. If goods are damaged in transit, customers can contact support@eastessence.com for help. For issues with customs duties, East Essence asks that invoices be submitted within 30 days for a refund or credit. The brand ensures smooth delivery by clearing orders in most major countries.
East Essence accepts returns for non-customized, unworn, and unwashed products within 30 days from the delivery date. It is requested that all items be returned in their original condition, complete with all tags. Please be aware that customized items and final sale products are not eligible for return. To process a return, customers should send the items back to East Essence's location in California. For any inquiries or assistance, customers are encouraged to contact returns@eastessence.com.
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