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Duckfeet processes shipments from Monday to Friday, with carrier pickups scheduled in the afternoon (EST). The last weekly pickup occurs on Friday. In-stock items generally ship within 3-5 business days. For orders exceeding $100, the brand provides complimentary ground shipping; for those below $100, a $5 fee applies. Customers requiring expedited delivery can opt for express shipping at $15, which takes 2-3 business days. A 2-day guaranteed service is available for $25, and overnight guaranteed shipping, delivered in one business day, costs $50. It is important to note that a 25lb weight limit is imposed due to carrier constraints.
A 21-day return policy is provided by Duckfeet for merchandise bought from their online store, effective from the delivery date. For a return to be accepted, the products should remain unworn, in their original condition, complete with all tags and packaging. A refund request incurs a $12 charge, whereas exchanges and gift card deliveries are free of cost; Canadian returns, however, carry a $20 fee. Upon receipt at the warehouse, processing of the refund typically spans 10-14 business days, with the amount being credited back to your account within 3-5 business days post-processing.
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