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DreamCloud does not offer refunds for shipping fees and other logistical costs. The brand provides complimentary shipping and returns as stated.
DreamCloud guarantees that return requests are addressed if made within 365 days from the date of purchase. To initiate this, customers should contact the brand's customer service at 855-976-4860. It is essential that all required information and documentation are provided to the company within 30 days after the request. For a mattress to qualify for return, it must be in a donatable condition, showing no signs of wear and tear. Products shipped internationally are not eligible for returns. Refunds do not include shipping costs, White Glove Service, state recycling fees, or promotional discounts. Additionally, DreamCloud permits only one exchange per customer, with no refunds available for associated fees, shipping, or White Glove Service.
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