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Downtown Pet Supply generally dispatches items from its warehouse within 24 hours following order confirmation, excluding weekends. Orders received after 7 AM CST on Fridays are usually shipped the subsequent Monday, unless expedited service is chosen. Free shipping is available for orders over $30 within the contiguous United States, and the brand also provides international and expedited shipping options. Domestic deliveries typically take 4-9 days, while international shipments arrive in 9-16 days. Customers receive online tracking details and email notifications for their orders.
Downtown Pet Supply facilitates returns within a 30-day period, ensuring a complete refund. Should customers require additional time, the brand accommodates returns up to 90 days, providing a 50% store credit voucher. It is important to recognize that only returns are permissible, not exchanges. To initiate a return, mail the item to Downtown Pet Supply (co Returns) located at 1000 Davey Road, Suite 500, Woodridge, IL 60517. For detailed guidance on returning crates, customers are encouraged to contact support@downtownpetsupply.com.
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