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Dorsey guarantees that a refund for returned items will be provided if they are sent back within 21 days of the order fulfillment date. Exchanges, on the other hand, can be made for store credit up to 45 days from the same date. It is requested by the brand that all returns should come with the original packaging, including jewelry boxes, bags, and tags. Should you need any help, VIP@shopdorsey.com is the email address to contact. Assistance from Dorsey's offices is available from Monday to Friday, between 9 AM and 5 PM PST.
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