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Dooey accepts merchandise returns within a 14-day window for a complete refund of the product cost, excluding handling fees. A 20% restocking fee is incurred if the return is processed between 15 to 30 days post-purchase. The brand requests that all returns be sent with pre-paid and insured shipping. It's important to highlight that specific conditions are in place for goods produced by Zodiac. Only defective custom items qualify for return. In the event a customer declines an undamaged delivery, Dooey will subtract the associated shipping costs from the refund amount.
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