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At dogIDs, all returns and exchanges must be initiated within 60 days from the date of receipt. For a complete refund, it is essential that the items are in a condition suitable for resale. The customer will bear the cost of returning the product, except in cases where the return is a result of an error by the brand. Certain customized products are not eligible for exchange or return. Prior to sending back any item, it is advisable to contact dogIDs, given that not all products originate from the same location.
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