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Next working day delivery is complimentary from Dear Frances for UK orders exceeding 拢300; a 拢9 fee applies to those below. Orders must be placed by 1pm for next-day service. EU customers are charged a flat 鈧?2, inclusive of DDP and no additional taxes, with delivery times varying between 2-3 and 3-5 working days depending on the country. Express shipping is free in the USA for purchases over $400, whereas a $18 charge applies to lower amounts, with an expected delivery time of 1-3 business days. A consistent $25 rate is offered to Australia and New Zealand, with shipments arriving within 3-5 business days. For other global destinations, the brand provides a $20 flat rate, ensuring deliveries within 1-5 working days.
Dear Frances strives to simplify the process of returns and exchanges, providing complimentary services for all qualifying purchases. Upon receipt and examination of the returned merchandise at the warehouse, refunds are quickly initiated. Please allow up to 14 days for the transaction to reflect in your account, with reimbursements being credited to the initial payment method. Import duties and shipping costs associated with returned items cannot be refunded by the brand.
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