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FibreHeat guarantees that, apart from face masks and sale items, all goods must be sent back within a 30-day period following receipt, in an unworn and undamaged state, including all original tags and packaging. While the brand provides return labels, these are not pre-paid, meaning that customers will be responsible for the cost of return shipping. Refunds are not available for sale items and face masks. For those seeking a size exchange, FibreHeat offers this service at no additional charge, provided that the customer covers the return postage and the requested size is in stock, with the exception of face masks.
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