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Orders from Flex Watches are processed and dispatched within 3-4 business days following the purchase. International deliveries typically take 10-15 business days. Complimentary shipping is provided in the U.S. for purchases exceeding $50. Recipients are responsible for any customs duties and taxes on international orders.
Flex Watches acknowledges that there might be occasions when customers wish to return their purchases. A 30-day period from the delivery date is provided for exchanges or full refunds. It is requested that items are returned in an unworn condition, with their original packaging, and accompanied by a note indicating the order number and whether a refund or exchange is preferred. For instances where an item is received damaged or incorrect, customers are encouraged to contact info@flexwatches.com to obtain a free return label. Upon receipt of the returned item at the warehouse, refunds are typically processed within 14 business days and credited back to the original payment method. Should the original payment method no longer be available, the refund will be given as store credit.
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