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Crystorama places a high priority on customer satisfaction and manages all returns with meticulous attention. To start the return process, an email to returns@crystorama.com is required for approval. The brand respectfully asks that items be sent back in their initial box, including the original packaging, and shipped through pre-paid means within 30 days from the date of delivery. A 30% restocking fee will be charged for returns due to change of mind, and the initial shipping cost will not be reimbursed. Additionally, it should be highlighted that returns may be declined if they arrive in a different box or are missing any crystals.
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