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Crane prides itself on delivering to the 48 contiguous states and the District of Columbia. Unfortunately, Puerto Rico and the Virgin Islands are not within the current delivery zone. For certain products, the brand utilizes the United States Postal Service for shipping. FedEx Ground is the preferred carrier for most parts and product shipments. Shipping costs adhere to official FedEx rates, guaranteeing efficient and fairly priced deliveries.
Crane accepts the return of new and unused items within a 30-day period from the date of purchase, providing a refund for the amount paid. For initiating this process, customers are advised to contact Customer Care to obtain Return Authorization along with specific guidelines. It is crucial to understand that shipping and handling charges will be reimbursed solely in cases where the return is a result of faulty or damaged goods. The task of returning the merchandise to Crane falls on the customer. Once the returned item is received, a waiting period of 7-10 business days is required before the credit appears in your account.
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